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Customer Service with a Smile
US Airways Customer Service Supervisor Rachael Stout, was recently nominated and awarded airport employee of the month for outstanding customer service. Rachael has worked for US Airways in Ithaca for over seven years. During that time, she has worked through the many hardships the aviation industry has seen, as pointed out by US Airways Station Manager Bill Rocco, who nominated her. He went on to
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Holiday Travel Packing Tips
With the recent restrictions on packing liquids and gels in carry on luggage, and the increased travel expected for the holiday season, TSA has released the “3-1-1 on Air Travel” awareness program. Passengers can get the latest information on what items they may carry on-board an aircraft and how to properly pack them in preparation for the security screening process.
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